Thank you for visiting the online boutique offering Grand Seiko watches sold by Seiko Watches India Pvt. Ltd. (“Seiko”) at (“Website”). Your visit to this Website is subject to these Terms and Conditions and our Privacy Policy available on this website.

This Website is independently owned Seiko Watches India Pvt. Ltd and operated by Protocol Ten Digital Marcom Pvt. Ltd. The Website features logos, trademarks, trade names, slogans and other indices of origin that are the registered trademarks of Seiko Watch Corporation, Japan. The arrangement between Protocol Ten Digital Marcom Pvt. Ltd. is on arms’ length principal to principal basis being an online retailer and Protocol Ten Digital Marcom Pvt. Ltd. is not an agent or partner of Seiko.

For the purpose of these Terms and Conditions, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on this website by providing Registration Data while registering on the Website as Registered User using the computer systems. Protocol Ten Digital Marcom Pvt. Ltd., allows the User to surf the Website or making purchases without registering on the Website. The term “P10”, "We", "Us", "Our" shall mean Protocol Ten Digital Marcom Pvt. Ltd.

Your use of this Website confirms your agreement to follow these rules and to be bound by them. P10 reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this Website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as and when they are modified.

By using the Website you agree that the liability of P10, its parents, affiliates, related companies, officers, directors, employees, agents representatives, partners and licensors, is limited to the maximum extent permissible by Law.

When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms and Conditions and shall be considered as part and parcel of this Terms and Conditions.

By electronically accepting this Agreement, you confirm your acceptance and it would be accepted as would a written agreement with your signature. You accept all the terms and conditions as follows:

“Agreement" means the terms and conditions as detailed herein including all schedules, appendices, annexures, Privacy Policy, and will include the references to this Agreement as amended, supplemented, varied or replaced from time to time.

THIS AGREEMENT is between Protocol Ten Digital Marcom Pvt. Ltd. and having its registered office at 5/1, Museum Road, Bangalore 560 001 ( hereinafter called “P10 Pvt. Ltd.”, “P10”, “We”, “Us”, “Our” ) which expression shall, unless repugnant to or inconsistent with the context, mean and include the successors and permitted assigns, heirs, executors, legal representatives and administrators, as the case may be of the One Part and you, the user of the Website and websites operated by P10 as a website visitor or as a person intending to make a purchase or actually making a purchase through this Website.

We are in the business of (i) creating internet retail platforms that enable retailers and internet businesses to sell products & services directly to consumers; and (ii) operating internet retail businesses and online platforms, as an online distributor for various brands and companies operating in India and abroad.  In no event shall P10 be liable for any damages whatsoever arising out of, or in connection with, your access of this Website or any information contained at the Website or any linked websites. In particular, P10 shall not be liable for special, indirect, consequential or incidental damages, whether an action alleging such damages is brought in contract, negligence or tort.

We operate the Website and intellectual property rights, and ownership and proprietary rights in the Website and its contents are owned by Seiko. No part of the Website, the designs or the terms and references within shall be copied or transmitted for commercial purposes. Nothing contained in this Agreement shall give or be deemed to grant, whether directly or by implication, you any right, title or interest in or to the ownership or use of the trademarks and intellectual property. Purchases of products and services on this site does not transfer any of the intellectual property related to the products and services, their design or concepts to you.

This Website may contain hyperlinks to websites operated by parties other than P10. Such hyperlinks are provided for your reference only. P10 does not control such websites and is not responsible for their contents. P10’s inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

In no event shall P10 be liable for any damages whatsoever arising out of, or in connection with, your access of this Website or any information contained at the Website or any linked websites. In particular, P10 shall not be liable for special, indirect, consequential or incidental damages, whether an action alleging such damages is brought in contract, negligence or tort.

You shall indemnify and hold harmless P10, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms and Conditions, Privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights or any fraud, neglect, deliberate omission, wrongful act or default conducted by your actions (including infringement of intellectual property rights) of a third party.

P10 shall not be liable for any loss or damage arising from its failure to perform any of its obligations under this Agreement if such failure is the result of circumstances outside its control including but not limited to the outbreak of war, any governmental act, act of war, explosion, accident, pandemic, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labour from whatever cause, whether partial or general, weather conditions, traffic congestion, mechanical breakdown, obstruction of any public or private road or highway or outbreak of any communicable disease or any other force majeure, fire, flood or any other act of God.

P10 may at any time make changes or modify the website, its contents, the policies and terms and conditions including the privacy policy, shipping policy, return policy without any prior notice and it may do so with no prior permissions from users of the site or service.

P10 is a channel for sales and as such aims to make information about products accurate. However, should there be any unintentional errors relating to the product, pricing, availability, shipping and product supply, P10 will make good by correcting the amount (if incorrectly charged) and will have the right to make changes to the website to correct the errors without any obligation to supply the product or service at the previously published incorrect price or description.
P10 is solely a channel for sale of products that are sold by Seiko. P10 is not responsible for any consequences that arise from use of these products . The buyer or user of the product needs to make their own judgment of the safety and risks associated with various products that may be sold, and are solely responsible for the consequences of use of these products.

You further acknowledge that Seiko will not be responsible or liable to comply with any warranties for the products supplied to the consumer upon placing of the order through this Website, over and above and in addition to the warranties provided under the applicable laws.

Information about the products and services sold by P10 is provided to it by Seiko. As such, P10 takes this information at face value and publishes this without any further verification. As such, P10 is not responsible for the accuracy or validity of this information.

The content of this Website and other websites operated by P10 may contain materials that are created by suppliers, vendors and others who sell their products and services. If any of the material is found to be objectionable or is found to have violated any law or copyright, the responsibility of this would be with the Distributor of the materials and P10 will not be liable or responsible for any of the content. Any issues relating to this would need to be dealt with the original Distributor of the content and materials. To report any violation or concern, kindly send an e-mail to ‘’.

Shipping of products will be done by the method indicated in the order. If, for any reason the products are sent using an alternate method, other than the one indicated in the order, you will not need to pay any additional charges for this.
The product colour and actual size may vary from the visual representation on the Website.

You will be required to pay for the products ordered through the Website for delivery of the products. Any order placed with P10, cannot be cancelled once it has been processed.

By virtue of your acceptance to this Agreement, you further acknowledge that Seiko or Seiko Watches India Private Limited are not parties to this Agreement, and therefore, neither they are privy to this Agreement, nor you are privy to the agreement between P10 and Seiko. This Agreement does not accord and in fact you also disclaim any rights to bring any action against Seiko and/or Seiko Watches India Pvt. Ltd. , based on or relying on any terms and conditions of this Agreement.

P10 has the right to assign or transfer all or part of its rights or obligations under this Agreement without prior notification.

This Agreement shall be subject to and construed in accordance with the laws of India- and the Parties hereby submit to the exclusive jurisdiction of the courts of Bangalore.

In the event of any disputes, differences or controversies between the Parties hereto, out of or in connection with the provisions of this Agreement, or any action taken hereunder, the Parties hereto shall thoroughly explore all possibilities for an amicable settlement. In case an amicable settlement cannot be reached, such disputes, differences or controversies shall be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996 including any amendment or re-enactment thereof. The proceedings of such arbitration shall be conducted in English language and the venue of such arbitration shall be Bangalore. The award of such arbitration shall be final and binding upon the Parties hereto.

All notices, demands or other communications required or permitted to be given or made under or in connection with this Agreement shall be in writing and shall be sufficiently given or made (i) if delivered by hand, or (ii) sent by pre-paid registered post, addressed to Protocol 10 Digital Marcom Pvt. Ltd., at the following address
Attn : Head of Legal and Compliance
5/1, Museum Road
Bangalore - 560001
Or email