PAYMENT, DELIVERY & RETURN POLICY
Payment, Delivery & Return Policy
Thank you for visiting this website, an Online Store exclusively for Grand Seiko in India.
This website is independently operated by Protocol Ten Digital Marcom Pvt. Ltd, on behalf of Seiko Watches India Pvt. Ltd. The brand Grand Seiko belongs to Seiko Holdings, Japan. The policy is issued by Protocol Ten Digital Marcom Pvt. Ltd. which may be referred to by full name or P10 or ‘We’ By placing an order on this site you are entering into a purchase/sale transaction solely with P10. This applies to all cases where the payment is made by all modes i.e. all credit card, bank card, debit card, bank transfer and other payments are to be made to P10.
Your credit card or debit card statements will reflect Protocol Ten Pvt Ltd. In case of third-party statements including bank and credit card statements the merchant name may appear in an abbreviated format.
To place an order, you will need to complete the transaction on the website. By placing an order on the site or on phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website or affiliated websites where specifically referred to such affiliated websites
After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.
In this section you will be asked for address and other contact information as well as payment related information
Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability and completion of logistics operations related to the same.
The following modes of payments are available
- Domestic and international credit cards issued by banks and institutions that are part of the Visa & Mastercard Network
- Debit Cards
- Netbanking/Direct Debit payments from select banks in India.
- UPI Wallets
A full list is available at the time of Checkout and prior to making payments for purchases
How do I pay using a credit/debit card?
We accept payments made by credit/debit cards issued in India and other countries.
We accept payments made through domestic and international credit cards issued by Banks & institutions issuing credit cards from Visa and MasterCard network.
To pay using your credit card at checkout, you will need to enter your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online Secure password.
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.
IS IT SAFE TO USE MY CREDIT/DEBIT CARD ON THIS WEBSITE?
Your online transaction on this website is secure with the highest levels of transaction security currently available on the Internet. This website uses 1024-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. Any information you enter when transacting with the webstore is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.
All credit card and debit card payments on this website are processed through secure and trusted payment gateways managed by leading banks. Banks now use the Secure password service for online transactions, providing an additional layer of security through identity verification.
WHAT STEPS DOES WEBSITE TAKE TO PREVENT CARD FRAUD THROUGH THIS WEBSITE?
Website realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
CAN I USE MY BANK'S INTERNET BANKING FEATURE TO MAKE A PAYMENT?
Yes. website offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.
Netbanking facility from all major banks are available. A complete list is available to you during the time of checkout.
Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updation may occur. We reserve the right to cancel the order incase a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.
Prices are subject to change without advance notice.
All prices on this web site are in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument
All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice.
Our products are liable for GST in India.
Out of Stock situations
Our endeavour is to ensure that all products listed on the site are available in stock for despatch to the buyer. However in case the same is not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience. In case the customer chooses to cancel the order, which are not available with us, we will give a full refund of all money received from the customer.
Delivery of products
Purchases are shipped from our own or third party warehouses/ stores or offices from various points in India. Our endeavour is to make the products reach you within 2 Business days for all major cities, from receipt of order and payment depending on the address for delivery. Our shipping partners are experiencing some delay due to Covid19 in certain regions.
Order deliveries will be made by our own staff or third party courier and logistics companies usually between 10.30am – 7pm Monday –Saturday.
Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.
Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order
While we take complete responsibility of any damage of the products during transit, we are not responsible for damage of products after delivery.
All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also the said shortage of goods needs be highlighted and signed on the Proof of delivery copy and returned to the delivery person.
Shipping is Free for all orders.
Product returns / replacements
Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or replacement possible.
To return any items that are damaged or not as per your original order, please inform customer service via email within 48 hours of the delivery along with images of the delivered product (Please ensure that the size of the email does not exceed above 2 MB).
All damaged items or items not as per your order that are to be returned must be accompanied by a copy of the original receipt, a return / replacement authorization number and in unopened, saleable condition, otherwise the same will not be taken back.
Postage and charges for return of these will not be refunded.
Please note that we cannot offer exchanges or refunds on any sale of opened or used products.
Please allow one to three weeks from the day you return your damaged package or an item not as per your order, for your refund request to be processed. You will be contacted once your return is complete.